What is a default shipping address?
You may have specified more than one shipping address in your account information.
The default shipping address is the address to which your order will be shipped unless
you select another shipping address for this order.
What is a default credit card?
You may have specified more than one credit card in your account information.
The default credit card is the card that will be charged with the value of your order unless you select
another credit card to be charged for this order.
Can I change the expiry date of a credit card in my list ?
Yes. To update credit card information, click
on Account Info. Click on Credit Card Details button in the Account Info page. Select the
card from the list and click on Update Credit Card button.
Can I have more than one billing address?
No. You cannot have more than one billing
address. But you can change your billing address by editing it.
Can I have more than one shipping address?
Yes. You can specify as many shipping
addresses as you want.
How can I add a shipping address to my address list?
To add a shipping address, click on Account
Info. The details of your account are displayed. Click on the Add New Shipping Address
button to add a new shipping address.
Can I delete an address from my address list?
No. You cannot delete any address but you can change it by editing it.
How do I make changes to an address in my list?
To edit an address, click on Account Info.
The details of your account are displayed. Click on the Edit button below the address that
has to be changed.
How do I check the status of my order?
To check the status of an order, click on the Order Status link. If you know your order number and the type of transaction (orders, quotations or return orders),
enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period.
All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.
How do I cancel an order?
To cancel an order, you must contact our
customer service executive either by e-mail or through telephone (best). Your customer service executive will advise you whether or not the order has shipped and cancel the order if it has not shipped.
As a registered customer, what are my other benefits?
As a registered customer, you become entitled
to special discountss and promotional pricing offers. You will be notified by email (if you so chose) of new sales and special offers. You will also be amoung the first to learn about new items or feature articles added to our website.
No. If you already have an account with us,
contact our Customer Service; they will give you your login name and password. You can
login and then change your password.
Before you place an order with us, you must
register with us. We understand how valuable your time is and our registration has been
designed to take up not more than a few minutes of your time. Once you have registered
with us, you need not give your address and credit card details on future visits to our
shop. This will save you the trouble of entering this information on every purchase you
make from us.
The only way to order over the Internet is with a credit card from Mastercard, Visa, or Discover, or a debit card from Mastercard or Visa. Intitutions, like schools, may place orders on purchase orders with manager approval. You may order by check or money order only by contacting a customer service executive by phone during business hours or by e-mail at anytime. If you need any further assistance, please contact our Customer Service Department.
If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name or your default E-mail address under "I am a registered user but forgot my password" and click on submit.
We will send your password to your default E-mail address.
Regular prices on the website are in black. If discounted, the regular price will be in red and crossed out and the discounted price will be in black. If an item changes price (up or down) before it is shipped the price of the item in your order will remain the same as when you bought it. If you see a price has been reduced on something you recently ordered, you may e-mail or call us to revise your order if it has not been shipped yet.
Quantity Discounts
Discounts over $400 automatically qualify for free UPS Ground Shipping to any USA address, including Hawaii and Alaska.
You should place large orders for weddings, plays, and other time sensitive events through the Customer Service Department to avoid unneccesary delays and to recieve your discount. Do not wait to place an order until you see we have enough in stock to fill your order. If you order more of a particular item than we normally have in stock when you order we will place orders with our vendors immediatley so that we can and deliver them to you in a timely fashion. Further assistance, please contact our Customer Service Department.
Payment Options
See "How can I place an order without using my credit card?" above.
Back Orders
You will be notified
by email if there is a delay to your order caused by backorders. Our
policy is to hold the order until all backorders are in and then ship
the whole order rather than shipping it piece by piece. If you request
that we ship all in-stock items right away we will create a separate order for
backordered items and we will contact you with new shipping costs. If the
backorder takes more than 30 days we will
contact you to find our whether we should either (A) cancel the order,
or (B) split the order and ship all available pieces
now and the rest later at no extra charge. From then on, if you choose (B), you
will be contacted every 30 days until it ships or the order is cancelled.
Backordered items will be charged to your account only when they are
ready to ship.
Tracking your order
Click on the Order Status link provided in the Services menu. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button.
To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed.
Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.
Wish List
Look under Account Services in the Navigation bar on the left side of any page. Click on Wishlist to go to the Welcome to the Wish List page. From there you can create and manage your Wish List of products or find other's Wish List's so you can buy them great gifts.
How do I view a Friend's Wish List if I don't have their access code?
Enter the First name or Last Name or Event Name or eMail address or period of event date of your friend or family member in the search box to find their Wish List. You will see the search results of the Wish List search.
How do I view a Wish List if I have the access code?
If access code is provided for the Wish List, then it leads to Invitee Validation Page, else it shows the items within the Wish List. Enter the email address and access code to see the items in the Wish List. After validating the email and access code, items in that Wish List are displayed.
How do I create a Wish List?
Click on the Wish List link. To create a Wish List you must be a registered user.
If you already have an account, then login to the store. After Logging in, you can create a new Wish List by filling the required details and can make it your Current Wish List by selecting the option provided on the page. When you find a product that you want to add to your Wish List, click on the "Add to Wish List" link.
All the items added will be added to the Current Wish List.
How to allow other users to access your Wish List ?
Click on the Wish List link. To create a Wish List
you must be a registered user. If you already have an account,then login to the store. After Logging in,
you can create a new Wish List by filling the required details, which will be the Current untill
you wants to change the Current Wish List. When you find a product that you want to add to your
Wish List, click on the "Add to Wish List" link. All the items added will be added to
the Current Wish List.
How to allow invitees to ship to other Addresses ?
When you create your Wish List, simply check the option "Allow invitees to ship to other addresses".
This will allow the invitees to add a new shipping address while creating their orders and also ship the purchased items to that address.
How to hide purchase from Invitees ?
To hide the quantity of items in your Wish List that has already been purchased select the option "Hide purchase from invitees".
The Invitee will only be able to view the items and its price in your Wish List, once the invitee accesses it through the access code provided by you.
What is Current Wish List ?
Current Wish List is the default Wish List created by you.
Any items that you wish to add to the Wish List will be added to this current Wish List by default. If you want to choose any other Wish List as your Current Wish List, click on the Wish List link in the right hand side menu to get a list of all your Wish List.
Here check the appropriate radio button and click on "Make Current" button to make the selection your Current Wish List.
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