Renstore.com E-mail List FAQ
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| 1. What is the Renstore.com e-mail list? |
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The Renstore.com e-mail list is composed of existing and prospective customers who have indicated to us that they are (or might be) interested in our products/services. Those on the list will receive occasional mailings containing timely information that may not be available to our catalog-only customers. |
| 2. What are the benefits of being on this list? |
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a. You will receive timely notification of special sales. |
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b. You will receive timely notification of special offers (e.g., free shipping or free item with minimum order). |
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c. You will receive notification of new products. |
| 3. How did my e-mail address get on the list? |
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a. You gave your e-mail address to a customer service agent when placing an order with us or when requesting a catalog. All e-mail addresses in our database were added to the initial list when the list was created (years ago). Now, if you give us an e-mail address when you request a catalog you will be asked whether or not you wish your e-mail address to be placed on the list (i.e., "opt-in"). |
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b. You registered on the Renstore.com website (to request a catalog, place an order, or enter a prior sweepstakes). Here there is also a question asked that will allow you to initially "opt-in" (or "opt-out") of the e-mail list (see 4.a below). |
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c. You asked to receive our catalog through a marketing company and gave them your e-mail address. |
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d. A friend (??) or acquaintance registered on the website using your e-mail address. |
| 4. If I have a friend who wishes to receive information, how may they get on the list? |
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a. Ask your friend to register on the website. Under "Customer Survey" at the bottom of the form, make sure the answer to, "Would You Like Email About Our Sales?" says, "Yes. Put Me On The Email List." This confirms an "opt-in" to our e-mail list, and is the fastest and easiest way to get on the list. |
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b. Ask your friend to call our customer service department and ask to receive a catalog. Make sure your friend gives a valid e-mail address as well, and indicates that we may send information via e-mail. We recommend that they use a home rather than a commercial (work) e-mail address. |
| 5. Is my e-mail address being distributed to others? |
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NO. We respect our customers' privacy, and do not sell, rent, or give away our customers' e-mail addresses. |
| 6. Why am I receiving more than one Newsletter copy? How may I prevent this? |
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a. You have changed e-mail addresses, forwarding mail from the old e-mail address, and re-registered with your new email address. |
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b. You are subscribed with more than one version of the same e-mail address. This is a very common commercial or institutional e-mail address problem where large domains exist (e.g., "myname@domain.com" and "myname@subdomain.domain.com" may be different addresses for the same mailbox). |
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c. If you are getting more than one copy of each Newsletter, e-mail laura@chivalrysports.com to let us know. Look near the bottom of each copy you receive for the phrase, "This email was sent to..." and give us each e-mail address shown there. Also, please let us know at which e-mail address you wish to receive a single copy of our Newsletter so that we may update and correct any existing problems.
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| 7. If my e-mail address changes, how may I correct the listing? |
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a. Because your email information is being stored in a very secure way, you will not be able to change your email address from the website. |
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i. Please e-mail laura@chivalrysports.com or call customer service (800-730-5464 or 520-546-8223) requesting to have your e-mail address changed. Please give us the old as well as the new address and your name so that we may correctly identify you in our database. |
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ii. Until your email address is changed in the database by our customer representative, you can still use the old address to login to our website. After it has been changed you will no longer be able to use the old email address to login. |
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b. We strongly recommend that you contact customer service to modify your e-mail address rather than registering again as a customer, as this will create a duplicate account in our system (resulting in possible confusion and frustration). |
8. How may I remove my e-mail address from the list? |
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a. Look near the bottom of the Newsletter for a link named "SafeUnsubscribe." Click on this link and you will be taken to a safe and secure website, managed by Constant Contact, where your email address may be permanently removed from our email list. This will remove the email address to which the Newsletter was sent, eliminating problems in unsubscribing due to forwarding. |
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b. You may e-mail laura@chivalrysports.com with your unsubscribe request. Please remember to include the e-mail address to which the Newsletter was originally sent (see 6.c above), especially if you e-mail us from a different computer (e.g., you e-mail us from work asking us to unsubscribe your home e-mail address). Again, there is a hyperlink at the bottom of our ad that will help you to do this. |
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c. You may call customer service (800.730.5464 or 520.546.8223) and ask to be removed from the list. Before you call, make sure you know which of your e-mail addresses is subscribed (see 6.c above).
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| 9. Why didn't my unsubscribe request work for me? |
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a. We recently (February 2008) changed the servers used to send our Newsletter to our customer e-mail list. If you were attempting to use the automated unsubscribe process from a Newsletter received before February 2008, this may no longer have worked correctly. Please contact our Customer Service department (see 8.b and 8.c above) for assistance, and we will get you successfully unsubscribed. |
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b. If you are having any difficulties with the SafeUnsubscribe process in our Newsletter dated February 2008 or later, we do not know why this did not work. Accept our apology. Please contact us using an alternate method (see 8.b and 8.c above) ane we will get your e-mail address unsubscribed. |
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